Microsoft Remote Desktop Services is ranked 3rd in Remote Access with 19 reviews while TeamViewer is ranked 1st in Remote Access with 9 reviews. More TeamViewer Pricing and Cost Advice » E.g., with our license, there is a maximum amount of users who can use the solution at the same time (10 users)." "TeamViewer has multiple licensing options." The maximum amount number of users changes based on the amount you pay. We have licenses for our users." "We have a corporate license.
Users can also use TeamViewer for home use with a non-commercial free license." "TeamViewer's price is cheaper than some other similar solutions.
We get these promotions about upgrades and stuff like that, but we haven't had a need to add more seats. The TeamViewer package was about half the cost and able to have a bigger number of users." "We have an annual subscription that is just under $1,900 with no additional costs. At the time that we went with TeamViewer, we were using ShareConnect. I am currently using the free version." "The cost is in the thousands of dollars per year." "The price was cheaper than what we were previously paying. It's just easier for our finance people at the college if we can make a one-time yearly payment." "There is a free and paid version of this solution. Whereas, a lot of the other companies that we explored were paid by the month or quarter. "TeamViewer was willing to give us a one-year package. So, it would be nice to have at least four computers." There should be the same way whether you are doing remote support or just calls." "They should release features such as Augmented Reality into both plain and standard versions of TeamViewer." "A feature that they could add is chat with sound to talk." "Some of the additional features, like the meeting stuff, is making it too cluttered." "One thing I have noticed is that TeamViewer does not work so well when the machine you are trying to connect to remotely is not running the same version as your machine." "Sometimes, the app can be a little cumbersome when accessing certain aspects of the program." "I can use up to three computers, but sometimes I have four. There are different methods for doing different things, which makes it a little bit more complicated. It has the clunkiness of having separate modules that aren't totally integrated. We then decided to go with Microsoft Teams. We looked at it, reviewed it, and tested it out a bit. They were working on bringing a bunch of products together to make their suite a little more integrated, but it really wasn't at the point where we wanted it to be in terms of integration. In my previous company, we were looking at this solution as being a collaborative tool for the enterprise in terms of video conferencing, calling, and scheduling.
For transient clients that you don't necessarily support a hundred percent of the time, it would be nice to be able to connect to them and support their issues without having to install something on their machines. Even if you're using SCCM, it is an undertaking. For a whole enterprise, it is just not an easy task to install a client on everything. If you didn't install the client, you were very limited in terms of what you could do.
"The installation and the update agent could improve." "I didn't like the fact that you had to install a client for remote support. There are different types of security features available, such as encryption and random machine ID." "It is fairly feature-rich and stable." We've quadrupled our effectiveness as an IT support because we have cut down all that unnecessary travel time, even between floors." "I have found the solution to be user-friendly even for beginners. It's been one of the easiest solutions to pick up." "It's very beneficial and time effective on how we are able to provide quick support. It's not even thinkable." "TeamViewer is a step ahead of solutions like, for example, AnyDesk." "TeamViewer has been one of the easiest, right off the bat products, that we have employed at the college. Without the solution, you need to do everything by telephone. They use the app in the field, and they show me what they're seeing through their phones." "With an image, you can see immediately what's going on.
The augmented portion of the software comes in handy when I have to assist my inspectors. I love the ability to use the pilot feature for remote inspections.
The performance is good." "The pilot feature is what stands out the most.